Free shipping when order value over 69.99$

WHERE DO YOU SHIP FROM?

The Moosire team works with top manufacturers worldwide to bring together the best-valued and high-quality products to our customers. Therefore, your order can be shipped anywhere from China, India, Vietnam, and others. Please rest assured that your package will be handled with utmost care thanks to our partnership with major shipping carriers like USPS, EMS, YUNEXPRESS.

WHEN WILL MY ORDER SHIP?

Once an order is placed, you’ll receive an email notification confirming we’ve received it.

We will begin to process your order 6 hours after successful payment. Order processing usually takes 3-5 days. During high volume or crisis periods, the processing time may take an additional 2-4 days.

Once shipped, you’ll get a shipment notification email complete with the tracking number to let you know it’s on the way. Please note that sometimes tracking information can take longer than 24 hours to appear.

*Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Method of pre-shipment
Everything in the store could take two to five business days to process. Time intervals should be added to your shipping estimate below. For an estimate of delivery time, see the table below. It should be noted that delivery may be delayed due to holidays, customs, weather conditions, social activities, temporary technical issues, or unexpected pandemics.

We proudly offer Worldwide shipping via USPS and YunExpress.

Please kindly note your order will be processed for stocking, packing, and shipping to the address that you provide to us. We shall commit about delivery time to you as table below:

Region Processing time Delivery time
North America region (excluded Mexico) 2-4 business days 8-17 business days
Europe & UK 2-4 business days 10-25 business days
Australia, New Zealand, Chile and other regions 2-4 business days 10-20 business days

Please keep in mind that we are not responsible if an item is returned due to missing, incomplete, or erroneous destination information.
Remember that if your order has gone to a complicated preparation stage, you won’t be able to cancel or amend it. Typically, delivery times vary due to factors beyond our control, such as: If any of the aforementioned events occur with your package, we pledge to keep you informed with the most up-to-date information available to the North American population.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

We only accept returns of damaged or defective merchandise with the original packaging intact. These returns must be made within 7 days of your receipt of the product. Please note the original shipping charge is non-refundable.

For non-quality related issues such as no longer wanting the item, ordering the wrong size or color, we’re happy to offer size/color exchanges within 7 days of order delivery date.

We accept cancellations of orders up to 06 hours after order successfully paid.

For more detailed information and instructions, please visit our return policies.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

Credit/debit card: you can choose to pay with Visa, Mastercard, American Express, Discover, PayPal. Learn more about our payment option here.

 

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